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New reviews about business services in Rockford, Illinois

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    I took out a typically one-sided pro-landlord commercial shopping center lease with North Rock several years ago -- a dreadful mistake. I paid my rent according to the terms of the lease. In return, North Rock flaunted and violated its end of the deal. These people will take and demand your money without delivering even a minimal level of service. When they got around to fixing maintenance problems, they would invariably do a shoddy, inadequate job. During the time I leased from North Rock, the center my business was in was constantly filthy, the parking lot was pocked with wicked potholes, noxious weeds grew high in the parking lot islands and exterior lights necessary for security were often burned out without being replaced for months at a time. They were frequently cited by the local government for such infractions, but it made no difference. Headquartered in Northern Illinois, North Rock has no interest in responsibility or being a good neighbor to our community. The sewage system on my space frequently backed up. The system required a major structural repair that North Rock refused to adequately fix. Time and again, my staff and I were forced to clean up human excrement because North Rock never provided a commercial cleaner. They corruptly pocketed CAM payments without providing anything close to the minimal level of service. Moreover, each year, they would bill me for CAM overages -- thousands of dollars -- without providing verified documentation or an explanation of the services were actually delivered. Most of the time, they were not. Bottom line: North Rock charged me for their inability to plan, budget and efficiently manage the center. Beyond this, I was charged a hefty monthly management fee, yet the "manager" never stepped foot in the center during the five years I rented from them. Finally, the head of this business is a rude, vicious and angry bully, treating tenants with abject anger and contempt. Avoid leasing from North Rock as all costs.
    By Marcus Smith, March 12, 2020
  • I have a great agent jim that makes sure I get the best prices for the most coverage that I need and not pay for the things I dont need! I get great discounts on my insurance policy. You can always do what you need to 24/7 a day with the 1800 # on the back! My husband took me to get a new car and we got there a hour before they closed, i didnt know he had already called and had my SUV that I was in love with . So me thinking I'm getting some other car, because we didn't want to spend as much as the was wanting to and the have him a great deal and i got the car i loved ,but back to the # I had to put insurance on the car before I could leave the lot . Evertho he paid it in full and so i didnt know what I was going to do ! It's was 8pm and Jim was done for the day and closed so I look at my card and seen that # and called . They helped me get on my way that night with the coverage I need and i was on my way! Without any worries of driving home without that insurance policy and take the chance and get hit or something , so I was happy driving home without a worry and you can always change what you need to any time of day ! They are a great place in get insurance policy for all your insurance needs. The more you unsure the more you save! Thanks for the great insurance I have!
    By Jessica Bauer, March 27, 2018
  • We have loved our experience with Coyle-Varland. They are super sharp when it comes to understanding the right coverage and give you ALL the BEST options. Their service is amazing because they truly care about their customers. We have shopped other agencies in Rockford and no one comes close to the type of coverage and pricing that we can get from Coyle-Varland.
    By Christy Moore, March 23, 2018
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    Auto claims cancelled after step-son had a minor fender bender. There were no other claims during the period we had this insurance. Green Toyota won't even sell their insurance anymore because of issues clients have had. Total scam company.
    By Eric Woods, March 03, 2018

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